Blinds, Soft Interiors, & Components SUPERSTORE!

Customer Service

Shipping & Delivery
We aim to manufacture and have your order ready within the fastest timeframe achievable, given the current market conditions. During peak periods (such as Christmas), or in the event of stock delays, our turnovers may become delayed. We’ll keep you informed of all expected manufacturing and delivery schedules. As a general outline, orders are ready within 2-3 weeks and shipped immediately after. Freight duration is determined by a trusted 3rd party delivery service (and usually takes between 2-5 business days, depending on location and state).

Upon dispatch, you will receive a consignment reference number to track your order.
Over the Christmas break, our factory closes for a pre-determined length of time. These dates are made clear on our website. You may always give us a call to confirm. Our delivery and packaging fees are included in the price of the blinds. We do not promote free delivery, nor hide fees in the price of the goods. We follow a flat rate structure ranging between $35 to $75, dependaning on your postcode. See our delivery calculator to determine your delivery charge.

Our freight couriers are highly trusted and reputable, and always deliver on time. Our orders are dispatched upon factory completion to avoid delays. You will receive a consignment reference number to track your order. Your delivery can be tracked on the freight couriers website. All our orders must be signed for, and couriers will never leave goods alone by themselves without a signature of receival. If you are not present during a delivery, the couriers will leave a note for you to reschedule a new delivery date. Our couriers operate between 9am and 5pm between Mondays and Fridays only.

Australian Quality Blinds Online take no responsibility for delays or losses caused by our freight couriers, as they are separate to our operations and we have no control over the delivery. Please visit the "Order Status" page to find your consignment, or track the progress of your order.

Privacy & Security
At AQBO we take your privacy seriously, and protect your information. We will never disclose your information to third parties, and it is in our interest to maintain full privacy of you data. Please see our privacy policy for more info. Our website is secured using high level Secure Socket Layer (SSL) encryption technology, and backed up by the latest security software and upgrades. Make sure to identify the "Padlock" Logo in the url address bar of your browser to confirm the site is secured. Please contact us if you have any concerns. Any Credit Card or Pay Pal transactions made on our site are fully protected and secured, and no details are maintained on our servers. There are not our property, and we have no interest in obtaining them. Please contact us if you have any questions or queries.

Returns & Replacements
All blinds ordered on our website are custom-made as per your specifications and dimensions. As they are not a “shelf” item, they cannot be returned or refunded if any measuring mistakes occur, or likewise in the event of “change of mind” sales. We do however aim to ensure you always receive a high quality product, free from errors or faults. If you do receive goods that are faulty, such as marked fabrics, or made with manufacturing mistakes, then we will replace these parts as soon as possible for you.

Ordering
Our online store is designed to make ordering blinds online as easy as possible. We provide you with all the necessary information to help you measure and install your own blinds. If you have any questions regarding any aspect of your order, please feel free to contact us.

Payment, Pricing & Promotions
We believe in a transparent pricing model, in which you (the customer) will see exactly how much a blind costs, and exactly how much any additions cost. Prices are subject to change at any time, given fluctuating market conditions, however we will always maintain low online prices (free of installation fees) to ensure your saving money with the DIY blinds approach. From time to time we run promotions on discounted, high volume, or discontinued fabric ranges. Any payments for blinds are to be made using our shopping cart. We offer secure direct payment options as well as Pay Pal.

Viewing Orders
After your order has been placed, you will receive a confirmation email containing details of your order. You can also log in to our site, and track your order here (link to order status page)

Updating Account Information
At the end of placing your order you can opt to create an account with us. This account enables you to track your order, plus keeps a record of all your past orders. To update any information, login here.